The package brought by the courier is damaged. What am I doing?
The package brought by the courier is damaged. What am I doing?
If the package is damaged, or shows signs of impact, please refuse to pick up the package, the package will be returned to us.
The order has been paid, what should I do?
We will make a refund with the amount paid.
I want the products. What am I doing?
You can place a new order, and we will make sure that the new order arrives safely.
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I received a defective product in my order. What am I doing?
The order reached me and I received a defective product. If one of the products is defective, all you have to do is open a ticket with this aspect. We will send a new product, and if it is no longer available in our offer, we will refund the value. ...I received a different product than the one ordered. What am I doing?
I received a different product than the one ordered. What am I doing? Do not worry :) All you have to do is to open a ticket where you fill in our form with the information needed to identify the order, and leave us a message with the reported ...